Notel – Unlimited Communication
Notel is a service product of Solbridge Holdings (Pty) Ltd.
Introduction
This Cookie Policy explains how Solbridge Holdings (Pty) Ltd (“Solbridge”, “we”, “us” or “our”), trading through its service product Notel – Unlimited Communication (“Notel”), uses cookies and similar technologies on our website at www.notel.co.za, on our client portals, and within our communication platforms.
This policy should be read together with our Privacy Policy, which explains how we collect, use and safeguard your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”). Where a conflict exists between this Cookie Policy and our Privacy Policy in respect of personal information, the Privacy Policy prevails.
By continuing to use our website and platforms, or by adjusting your preferences in our cookie banner, you acknowledge that you have read and understood this Cookie Policy.
What Are Cookies?
Cookies are small text files that are placed on your device — such as a computer, tablet or mobile phone — when you visit a website. They allow the website to recognise your device on subsequent visits, remember your preferences, and understand how you interact with the site.
Cookies are widely used and do not ordinarily contain information that directly identifies you. However, certain cookies may, in combination with other information we hold, be linked to an identifiable person. Where that is the case, such information constitutes personal information under POPIA and is treated accordingly.
In addition to cookies, we may use related technologies such as web beacons, pixels, local storage and software development kits within our mobile applications. These perform similar functions and are covered by this policy.
Why We Use Cookies
We use cookies for the following purposes: to ensure that our website and platforms function correctly and securely; to authenticate users logging into client portals and communication dashboards; to remember your language, region and display preferences; to measure how visitors find and navigate our site so that we can improve it; and, where you have consented, to support our marketing and advertising activities.
Cookies allow us to deliver a smoother, more reliable experience. Without strictly necessary cookies, for example, we would not be able to keep you logged in to your account or protect our platforms against fraudulent activity.
Strictly Necessary Cookies
Strictly necessary cookies are essential for the operation of our website and platforms. They enable core functions such as secure login, session management, load balancing, fraud prevention and the protection of form submissions.
These cookies cannot be switched off through our cookie banner, because the website and our services cannot function properly without them. They do not store information for marketing purposes. You may, however, block or delete them through your browser settings, although doing so may prevent parts of our website, client portals or communication services from working correctly.
Functional Cookies
Functional cookies allow our website and platforms to remember the choices you make and to provide enhanced, more personalised features. These may include remembering your preferred language, your region, your display settings, and whether you have previously dismissed certain notices or completed certain forms.
Functional cookies also support features such as prefilling form fields for returning users and remembering your portal viewing preferences. If you decline functional cookies, these enhancements may not be available, but the core functionality of our website will remain intact.
Analytics and Performance Cookies
Analytics cookies help us understand how visitors interact with our website and platforms. They collect information such as the pages visited, the time spent on each page, the links clicked, the referring website, and the general geographic region of the visitor.
This information is used in aggregate to measure and improve the performance, usability and content of our website. We do not use analytics cookies to identify individual visitors by name. Where third-party analytics providers are used, their use of information is governed by their own privacy policies, and we take reasonable steps to ensure that such providers offer protections consistent with POPIA.
You may opt out of analytics cookies through our cookie banner or your browser settings. Doing so will not affect your ability to use our website.
Marketing and Advertising Cookies
Marketing cookies are used, where you have provided consent, to track your activity across websites so that we can deliver advertising that is more relevant to you and to measure the effectiveness of our campaigns. These cookies may be set by us or by third-party advertising partners.
Marketing cookies may be used to build a limited profile of your interests, to limit the number of times you see a particular advertisement, and to help us reach prospective business customers with information about our VoIP, Cloud PBX and business communication solutions.
You may decline marketing cookies at any time through our cookie banner or your browser settings. Declining these cookies does not affect your access to our services.
Third-Party Cookies
Some cookies are placed by third parties whose services we use, such as analytics providers, advertising networks, payment processors, customer relationship management platforms, and embedded content providers such as video and mapping services.
We do not control the information collected by third-party cookies, and their use is governed by the privacy policies of the relevant third parties. Where third-party cookies are used, we take reasonable steps to work with providers that offer adequate protections consistent with POPIA and, where applicable, that impose appropriate contractual safeguards on cross-border transfers of personal information.
Cookies in Our Applications
Our mobile applications and communication clients may use local storage, device identifiers and SDKs provided by our software partners for purposes similar to those described above — for example, to maintain your login session, to remember your extension and call preferences, and to ensure that push notifications reach your device.
Because these technologies are integral to the delivery of our communication services, they may operate independently of your website cookie preferences. You may manage them through your device settings and through the permissions you grant to the application.
Managing Your Cookie Preferences
You can manage your cookie preferences in several ways. You may adjust your choices at any time using our cookie banner or cookie preference centre, which allows you to accept or decline categories of non-essential cookies.
You may also control cookies through your browser settings, which typically allow you to view the cookies stored on your device, delete them, block third-party cookies, and set preferences for individual websites. The “Help” function of your browser or device will explain how to do this.
Please note that disabling strictly necessary cookies may prevent you from logging into client portals, using our mobile applications, or accessing certain services. Deleting cookies does not necessarily remove information already collected; to exercise your rights under POPIA, please refer to our Privacy Policy.
Retention of Cookie Information
We retain information collected through cookies only for as long as is necessary to fulfil the purposes set out in this policy, unless a longer retention period is required or permitted by law.
Session cookies are deleted automatically when you close your browser. Persistent cookies remain on your device for a defined period, which varies depending on the cookie and its purpose, after which they expire. Where cookie information is linked to your account, the retention periods described in our Privacy Policy apply.
Your Rights Under POPIA
Because some cookie information may constitute personal information, you have rights under POPIA in relation to that information. These include the right to be notified that your personal information is being collected; the right to request access to the personal information we hold about you; the right to request correction or deletion of personal information that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or unlawfully obtained; and the right to object to processing.
To exercise these rights, please contact our Information Officer using the details set out in our Privacy Policy. You may also lodge a complaint with the Information Regulator of South Africa. Note that strictly necessary cookies cannot be disabled, and exercising deletion rights may not always be possible where we are required by law to retain certain records.
Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes in technology, or changes in applicable law. The updated version will be published on our website with a revised “Last Updated” date.
Where a change materially affects how we use your personal information, we will take reasonable steps to bring it to your attention. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Cookie Policy, or if you wish to exercise any of your rights in respect of cookie information, please contact us.
Notel – Unlimited Communication, a service product of Solbridge Holdings (Pty) Ltd.
Email: contact@notel.co.za
Telephone: 010 746 8925
WhatsApp: 068 630 7743
Address: 284 Oak Avenue, Ferndale, Randburg – Johannesburg, 2094
For more information about how we handle personal information generally, please see our Privacy Policy. For information about how your data is protected by law, you may contact the Information Regulator of South Africa at inforeg.org.za.